How can we help?
Answers for organizers running events and for attendees registering for them.
RegisterDesk Support Centre
Running your event
Setting up, taking registrations, and operating on the day.
Creating & managing events
Build an event, configure registration, publish it, and manage it once it is live.
Check-in on event day
Scan QR tickets, admit participants, and handle entries without a connection.
Payments, refunds & settlements
How money reaches you, how refunds are issued, and how settlements are tracked.
Attendees & communication
Keep participant records together and send event emails from one place.
Registering and attending
Your registrations, tickets, certificates and payments — all in your account.
Tickets & QR codes
Your ticket is emailed on confirmation and is always available in your account. Show the QR code at entry.
Payment problems
If a payment did not complete you are not charged, and your details are saved so you can retry safely.
Refunds
Refunds for a registration are issued by the event organiser under their own terms.
Certificates & results
Certificates issued by an organiser appear in your account, and published results are searchable.
Account & sign-in
Sign in to view everything you have registered for across events.
How money works on RegisterDesk
What you are charged, how receipts work, and who issues refunds.
How payments are taken
Card, UPI, net banking and wallet payments are processed by Razorpay. RegisterDesk never sees or stores your card details.
What you are charged
Before payment opens you are shown an itemised total — the ticket price, any platform fee, GST on that fee, and the payment-gateway charge. The amount you confirm is the amount taken.
If a payment does not complete
You are not charged, and your registration details are kept. Retrying reuses the same order, so a cancelled or failed attempt can never charge you twice.
Receipts
A receipt is available for every paid registration, and donations receive a donation receipt. Eligible donations to registered causes can also receive an 80G receipt where the organiser has enabled it.
Refunds
Refunds are set and issued by the organiser of the event you registered for, under the terms published on that event. Contact the organiser first; the Refund Policy explains how the process works.
Frequently asked questions
The questions organizers ask most often, grouped by topic.
Events & registration
What types of events can I manage?
Marathons and sports, conferences, workshops, exhibitions, award ceremonies, fundraisers, corporate, and school or college events.
Can I manage multiple events?
Yes. Run and switch between many events from one workspace, each with its own registrations, participants, and finances.
Can I customize registration forms?
Yes. Build a registration form with the fields, passes, and pricing your event needs, including coupons and waitlists.
Participants & certificates
Can I assign participant identifiers?
Yes. One identifier engine assigns bibs, badges, delegate IDs, or any numbering scheme, with assign, swap, reserve, and block controls.
Can I issue certificates?
Yes. Design certificates, issue them in bulk, email them to attendees, and let recipients verify authenticity.
Can I export registrations?
Yes. Export participants and reports to CSV, and run bulk operations on registrations.
Do participants need to install an app?
No. Everything attendees need works over the web and email — there is no app to install.
Payments & settlements
Can I collect payments online?
Yes. Payments are processed securely through Razorpay, and card details are never stored on RegisterDesk.
Can I issue refunds?
Yes. Organizers can issue full or partial refunds from the dashboard; donation refunds are supported too.
How are settlements handled?
After an event collects revenue, funds are held briefly and then released to your available balance. You can request a settlement and receive payouts to your bank account or UPI.
What are the transaction fees?
Fees depend on your event license, ranging from 2% on the free Starter license down to 0.5% on Enterprise.
Team & security
Can my team collaborate?
Yes. Role-based team access lets you invite admins, managers, check-in staff, and finance roles with scoped permissions.
How secure is my event data?
Your data is scoped to your workspace and to each event, protected by role-based access and a recorded audit history.
Does check-in work offline?
Yes. QR check-in keeps working without a network connection and syncs automatically when you reconnect.
Plans & access
Does RegisterDesk support free events?
Yes. Every event runs on its own license and the Starter license is always free — no subscriptions, no monthly cost — and you can offer free, no-charge registrations.
Is there an API?
Yes. API keys and signed webhooks are available on Professional and above for reading registrations, donations, and events.
Do you support white-label and custom domains?
White-label branding is available on Professional and above; custom domains are available on Enterprise.
Can I run fundraisers?
Yes. RegisterDesk supports donation campaigns with receipts, including 80G tax receipts where configured.
Contact the team
If you could not find an answer here, get in touch and we will help.
Email support
Already registered for an event? Your event organiser can help fastest with registration and refund questions.
support@registerdesk.inLegal & policies
Registration, ticket and refund questions for a specific event are handled by that event's organiser — their contact details are on the event page.